Call Centers in Canada part-2
Canada-The Country-The Status Of Call Centers-The Future and Scope for call centers in Canada.
Canada the world’s second largest country in geographical area was a former British and French colony. It is a parliamentary democracy and bilingual and multi cultural nation. Canada has 2 official languages: - namely French and English.
The economy of Canada largely depends on its abundant energy resources. Large deposits of Fossil fuel and natural gas make the country self sufficient in energy. As per the latest national census report, the population of the country is estimated to be 32.4 million people. The increase in population is largely due to immigration than natural growth. The country with its multi cultural and bilingual philosophy has recognized both French and English as official languages. While around 56% of the population speak English only 29% of the population speak French, the majority of the Canadians being proficient only in English.
The call centre industry in Canada is as old as the industry itself. Contrary to popular belief this industry is something more than answering phone calls. The call centers handle Bank and Investment Transactions, Customer service enquiry, Product and service orders among many other functions.
Out sourced call centers provide better customer relation and retention besides cost saving. The minimum wage regulations in developing countries of Asia and South East Asia continues to be lower compared to the wages in Canada. The call centre compensation rates in developing countries like India, Philippines and China may not be even 50% of the wages in the developed countries of north America and Europe. The above factor though a deterrent for the growth of the industry, the quality of service, the state of art technology besides the local feel and touch of the call center in Canada may go a long way in compensating the above factors.
There are various call centre service consulting firms in Canada like SQM, Conquest Communications, Connect Tel, New Comm International etc. The call center industry that is being lost by the high wage earning countries like USA and Canada as a result of the ruthless competition from the companies in the third world countries like India, Philippines and Thailand can be salvaged only by the quality of service and the new technological innovations leading to the reduction of human working force in the call centers in future. The growing resentment and severe criticism by the labor organizations of these countries has to be viewed against this back ground.
Raveendranath.V.R. is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. Hope you have enjoyed the article. For more information and consultation on Call centers in Canada please call 888-863-6680 or email newbiz@callcentersworldwide.com .