The alarming population growth and unemployment in India .The history of call centers in India – the New Found Job – Changing face of the educated Youth of India.

India the second most populous nation in the world and getting ready to overtake China to become the most populous country in the globe is struggling hard to offer jobs for its teeming educated millions. India The emerging Super power India though being the fourth largest economy in the world in terms of purchasing power due to its swelling population that has since crossed a billion faces severe challenge in feeding her population. It holds the seventh position in the world by geographical area and is well known for its diverse culture and tradition. The country has made rapid progress in the economic, industrial and military spheres during the last two decades. It is an emerging super power and the largest democratic republic of the world.

The leader in the BPO industry The country has more than 1672 local dialects and 15 approved languages in the constitution. English and Hindi are widely used as the official languages. While the south east Asian Nations like Taiwan, China, Singapore, and Philippines concentrated on the outsourced jobs in electronic, digital and hardware domains, India carved a niche in software and call centre outsourcing process. Countries like China and Taiwan lagged behind in this area due to their poor command over English the one and only basic requirement for the call centre job. Unlike In China English is a compulsory subject in India and most of the schools have included it as the second language in their curriculum. Many schools are still maintaining English as the Medium of Instruction. The 200 year colonial rule by the British made this language a lingua franca among its diverse and multi language speaking states of North and South. The country realized its potential and exploited the Global call centre market to its advantage making use of its large English speaking educated youths willing to offer their service at low wages. The average income of a graduate call centre employee in India is not more than $350 a month compared to more than $1500. in any other developing nations. No wonder many a multinational in USA, and other European countries found their lucrative partners in call centre outsourcing process in India since 1995.

The major cities of Bangalore, Delhi, Chennai, and Pune has emerged as the BPO centers of the country where small ,medium and large sized outsourcing companies are being opened. The leading multinationals like Wipro, Dell and other leaders in the software market have found India as their Outsourcing partner due to its strategic location, English speaking skills, low wages and abundant labor forces. The call centre jobs in India is a fast developing industry that provide millions of Job for the educated unemployed of the country. The industry is likely to surge ahead and has the potential to emerge as a sector offering vast employment opportunities in the coming days.

Raveendranath.V.R. is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. Hope you have enjoyed the article. For consultation on Call Centers in India call 888-863-6680 or email newbiz@callcentersworldwide.com .

India, the world’s current global leader in outsourcing has found a strong competitor in the Philippines. The Philippines, in turn, expressed its determination to surpass India, by outshining its Asian neighbors in a variety of outsourcing industries, from customer support to animation. With Philippines’ low cost but highly qualified, English-proficient labor pool and good telecommunications infrastructure ideal for outsourcing operations, India has to take immediate action to keep pace with its Southeast Asian rival.

As a consistent IT giant in offshore outsourcing industry, India exults in its IT-talented workforce ranking second in the world. Since India became a colony of Britain for several decades, the latter has influenced India’s education system which focuses on mathematics and science. This gives India an edge in information technology which is an essential part of outsourcing operations. In fact, studies reveal that India is the first choice of most US companies for software outsourcing. India’s reliable bandwidth system, caused by its private undersea cable, also gives the country a major advantage over its rivals.

Philippines, on the other hand, is drawing nearer and nearer to India’s crown. Recognized for its large English-speaking population with a literacy rate of 94%, the country also boasts of its large and cost-competitive workforce of IT professionals. In the Global Technology Index 2002 of the META Group, Philippines ranked third in knowledge and information-based jobs. Another major advantage of Philippines is its culture compatibility with Western countries, a result of being a former American colony. Also, unlike many Asian countries, Filipino audience patronizes American television shows and is well acquainted with American literature. Hence, they are effective communicators using English as a medium.

Additionally, Philippines has become one of the most favored offshore destinations for a vast array of outsourcing operations. Because Filipinos are customer-oriented, the country specializes in customer support services and has become a favorite among famous companies like America OnLine and Barnes and Noble. Aside from call center operations, the country takes pride in its growing medical transcription outsourcing industry, significantly because of its large pool of graduates of medical-related courses.

However, at present, India still leads the rank. As debates on which the best outsourcing industry is between India and Philippines arises, market analysts believe that if India stays calm and confident with its present status, Philippines can easily surpass today’s dominating industry. More and more studies show that many companies today prefer Philippines, despite its rationally higher labor cost compared to India. The reason for this is believed to be the higher quality of customer service Philippines offers, compared to its Asian competitors.

Unquestionably, both India and Philippines have their edge over one another. With the competition becoming stiffer, we can expect of more issues arguing which is better. In the long run, it all ends up with these words: May the best country wins.

Sources:
· http://www.outsourcing.ph/philippines_vs_india.htm

Some consider software outsourcing options for the reason of financial motives. But the benefits reach well further than the financials. A report according to 2004 Forrester states that, “offshore outsourcing remains an imperative in North American companies because of the cost and quality benefits it makes possible.”

Outsourcing is often made to lesser costs or focus on competencies. A related term that means transferring work from one country to another, typically overseas is Offshoring. Offshoring is similar to outsourcing when companies employ subcontractors in a foreign country, but differs when companies shift work to the same company in another country. Outsourcing became a popular exhortation in business and management during 1990s

Due to certain aspects such as cultural compatibility, proficiency in English, and neutral accents, Philippines is chosen as the base for their offshore customer service facilities by most foreign investors. In addition, racially, Filipinos are more westernized compared to their Asian neighbors.

Being a former American Colony, there is no difference between the Philippine Mercantile Laws and the Commercial code of U.S. and has similar requirements for Certified Public Accountants as well. These are concrete evidences of cultural similarities between RP and U.S.

In the recent years, the RP has become the offshore target of choice for call center outsourcing, specializing in customer support services.

Filipinos take pleasures in watching American shows, for that reason, Filipinos are familiar with the nuances of American English. Customers usually think that after dialing a 1-800 number, they are talking to a fellow American. Well, it is a big mistake.

India is an IT giant in the third world and is ranked as one of the top choices of U.S. companies for software outsourcing. But the Philippines - having the world’s second-largest English-speaking populations—is fast catching up to India and probably taking the crown out of India in the near future.

The most up-to-date “mantra” of India in the present day is the Business Process Outsourcing (BPO). Due to the fact that the current sources of revenue face slower growth today, software companies try new or fresh ways to have a larger amount of revenues.

Outsourcers choose call center facilities that are capable of handling calls not just from English-speaking nations but from all over the world. Because of that reason, The India should not be confident with their status today.

Source:
http://www.outsourcing.ph/outsource_call_center.htm

India at a Glance -The Booming outsourcing Industry- -Population and the educated youth-Call Centers the lucrative profession-Call centers status and Growth

India the largest democratic republic of the world occupying a large portion of South Asia has a large coastline. The country is one of the fast developing nations of the world is on the threshold of development in all spheres during the recent past. This former colony of British Empire has a population of more than 1.1 billion people gained independence in 1947.

The country is considered as an emerging global power has been opening its doors for free trade since nineties. India with its diverse culture and multi lingual state uses both Hindi and English as official Languages though the former is recognized as the national language. As a result of the 200 years of colonial rule by the British Empire, English has become a common language especially connecting the South and North.

The English language is still used as a medium of instruction in many of the schools and majority of the educated population speak English. This the major reason for the country’s rapid progress in the outsourcing industries especially. call centers that require a good command over English more than any other skill. Compared to the south east nations of Taiwan, Singapore and China that concentrated on the outsourcing jobs of electronic and digital sectors India became one of the sought after destinations in the software and call center outsourcing industries. The countries of south East Asian nations were not able to compete with this country mainly because of the poor command over English.

Realizing the potential of the educated millions the outsourcing industry exploited the language skills of the new generation to effectively use in the call centers. The ever-increasing population of the country and the alarming unemployment of the educated youth helped the country in carving a niche in the call centre industry for the last one and a half decade. Comparatively lesser wages sought by the educated unemployed made the job of the outsourced companies easier. The average salary of an employee working in a call center in India is nothing more than $350 compared to the $1500-1750 being paid in other developing countries.

Most of the metropolitan cities of the country besides the fast developing city of Bangalore and Pune has since been emerged as the BPO centers of this country during the past 15 yrs. Various multinational companies of Europe and north America has setup their own outsourcing call centers in many of these towns.

Unlike USA and Canada the call centers that employ high school graduates the call centers in India employs graduates from universities obviously due to the low wages prevailing in the country. The proliferation and expansion of call centers in the major cities has become a boon for the educated millions of India who could make 15000 to 20,000 rupees per month a distant dream a few years back. The industry is fast developing and is likely to provide vast job opportunities for the job hungry youths of India in the days to come.

Subhasis Chatterjee is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. .Hope the article provided you with the basic details on the subject of call center jobs in the country For more information and consultation on Call centers in India please call 888-863-6680 or email newbiz@callcentersworldwide.com .

Here are some key points involving the competitiveness of two great outsourcing nations (probably just next to India) when it comes to Call Centers - Canada and the Philippines.

-In terms of rates, the Philippines has it over Canada. Because the nation has definitely low money value, while the Canadian dollar is much closer to that of the US dollar.

-Culturewise, Canada has the edge, though Filipinos are also into Westernized culture. Though we know that it is a bit uncertain because it depends on the client’s location.

-Having an educational degree (probably 3-4 years) is definitely a prerequisite in the Philippines. Canada, on the other hand, doesn’t have those rules of earning such a degree, as they hire workers in a call center right away.

-Flexibilty is a sure thing, as any offshore client can provide any company 24/7 services.

-Innovatively speaking, the word mainly relies on the growing complexity and the job description. For example, a voice-natured process needs much more convincing talking.

Filipinos in call centers are now being backed up by adventurous Americans that establish companies in the country. In Canada, however, it isn’t much of a problem, as Canadians are comparably equals with Americans, being veterans as well in the BPO business.

-When it comes to handling client communication, Canada has a gradually increasing posiiblity compared to Filipinos, which are still in need of management from American people.

Generally speaking, it definitely depends on the client on whether they really provide good services and what location they are comfortable to work with. It should be quality versus quantity.

http://www.sourcingmag.com/forum/showmessage.asp

Many countries in the world would be worried about the prospect of turning old sunset industries over to the new sunrise ones. Not India.

If any country in the world is better suited to embrace the new information revolution, it is certainly India. The strongest asset India has is the fact that a huge percentage of its population speaks English. This puts it at the top when it comes to placing Call centers in the world market.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important a part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important a part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

To meet this growing demand, many large Western companies, such as Dell Computers are looking to India for the future. Before they would simply import the laptops to sell. Now, they find the market has grown so much that they have to employ over 20,000 people to keep up. The growing use of laptops has placed a great deal of strain on call centers in India, as people want more and more information. This is a new frontier for many, and call centers in India are the only way they can meet demand.

Even a company from Texas; the Round Rock, has had to expand in India to meet call center demand. The heart of the call center in India, remains Bangalore. This is almost like a gold rush town for big companies to set up call centers and software companies to feed the market.

Where once the press might complain that counties like India were stealing jobs from their own heartland’s, they now talk about how to find enough people to fill any job. India has grown so much that it is not only a market in it’s own rite, but is now making demands on the very countries that complained in the first place!

The next big frontier is China, and few Western counties could feed the appetites of this growing tiger. Call centers in India are the only mechanisms to meet the demand.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (call centers in the India) call 888-863-6680 or email newbiz@callcentersworldwide.com .

Many countries in the world would be worried about the prospect of turning old sunset industries over to the new sunrise ones. Not India.

If any country in the world is better suited to embrace the new information revolution, it is certainly India. The strongest asset India has is the fact that a huge percentage of its population speaks English. This puts it at the top when it comes to placing Call centers in the world market.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important a part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important a part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

To meet this growing demand, many large Western companies, such as Dell Computers are looking to India for the future. Before they would simply import the laptops to sell. Now, they find the market has grown so much that they have to employ over 20,000 people to keep up. The growing use of laptops has placed a great deal of strain on call centers in India, as people want more and more information. This is a new frontier for many, and call centers in India are the only way they can meet demand.

Even a company from Texas; the Round Rock, has had to expand in India to meet call center demand. The heart of the call center in India, remains Bangalore. This is almost like a gold rush town for big companies to set up call centers and software companies to feed the market.

Where once the press might complain that counties like India were stealing jobs from their own heartland’s, they now talk about how to find enough people to fill any job. India has grown so much that it is not only a market in it’s own rite, but is now making demands on the very countries that complained in the first place!

The next big frontier is China, and few Western counties could feed the appetites of this growing tiger. Call centers in India are the only mechanisms to meet the demand.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (call centers in the India) call 888-863-6680 or email newbiz@callcentersworldwide.com .