Call Center Inbound Services

Call Center Inbound Services

Global sky's Call Center Inbound Services is located in the beautiful Philippines. We can offer the resources you need to make your marketing program a success. No matter what your size, we can maximize the potential of your inbound and outbound campaigns. We value your business, and want to develop a long term relationship that will help both our companies grow.

Our offshore call center inbound services provides for a wide range of companies. From a top auction company to a leading software maker, serious businesses trust Global Sky. If a major US laboratory can trust us with their 100% HIPPA Compliant critical data, you can be sure we’ll handle your database carefully.

Started in 2004, Global Sky is a small company that prides itself in operating on higher margins instead of volume. We’re not just another cheap outsourcing vendor. We value the relationships we develop with our clients and seeking to maintain a long-term business relationship.

At Global Sky, we value our employees, too. Our agents are carefully screened and selected for their excellent English and customer service skills. 72% of the Filipino population speaks English as a second language and their society has been heavily influenced by Western culture. Most of our agents have a college level education. Some of the best sales professionals in the country can be found working in our call center.

With the new advancements in VOIP (Voice Over Internet Protocol) technology, you’ll never worry about customers becoming frustrated during a conversation due to poor line quality. VOIP transmits at less than 200 ms and produces the same quality you would have on a traditional phone line. Voice quality is so clear that you’ll swear our agents are sitting in the next room.

Advances in technology have also led to advances in data security. We offer a variety of security options and will work with you to develop the security plan that is right for your company. You may choose to keep your database onsite and allow a few designated agents access to the information. You may also choose to have your database transported to our location where it will be stored in a secure, firewalled server. Whatever your security needs, we will work with you to develop a satisfactory security plan long before your campaign goes live.

With our advanced technology and access to the latest software, you’ll be able to monitor your program just as if it were running in your own office. You’ll be able to view online reports, view charts and graphs and will be able listen in on conversations. All this remote observation will enable you to improve the quality of your team’s performance while the campaign is in motion.

We at Global Sky understand that marketing programs need to be flexible in order to be successful. We’ll customize programs to maximize your campaign’s potential. Before your campaign goes live in our call center, our custom inbound services give you the time you need to fine tune your program.

Now, for the best part – you will get Global Sky’s phenomenal customer service and trained agents for a fraction of the cost of running a similar campaign onsite. Onshore, a comparable campaign could cost you anywhere between $20 and $50 an hour. Your cost to begin a program with Global Sky will depend upon the number of seats your company will be running, the hours they will be running, and the specific requirements you have of the agents. Average price for a new program ranges between $10 and $14 per hour. Remember, this is not just a labor cost, but includes all of Global Sky’s unparalleled services.

At Global Sky, we pride ourselves on delivering the best service at a low price. Still not convinced? Let us run a trial campaign with you. To hear more about our trial campaigns and see more of what we have to offer click the yellow button below.