Call Center Outsourcing

There's a lot of variables involved when it comes to finding the right call center. Here's a helpful checklist..

1. Does the call center present a clear cost savings over your current operations?

2. Does this call center represent geographical advantages? If so what? (Accent, cost savings, etc.)

3. Are you clear on the value this call center offers at the cost it has proposed to you? (High value over cheapest price)

4. Do you have a good gut feeling about this call center? (Statistics show many successful business owners and CEOs make decisions based on intuition. )

5. Do you feel your customers or potential clients will be in good hands with this call center?

6. Has this call center address reliability and infrastructure issues in its presentation? (A good call center should be proud of how reliable it is and the foundation its built upon)

7. Has this call center addressed employee care in its presentations? (Employee retention and satisfaction should be a concern, find out how they handle internal affairs since it will affect your business)

8. Does this Call Center have good management in place?

9. Is this call center an authority in its field?

How does Global Sky measure up?

1. Does the call center present a clear cost savings over your current operations? (Doesn't make sense to outsource if you aren't saving money!)

The decision to outsource to us is simple: if you currently pay more for the same or inferior service, its time to outsource.

2. Does this call center represent geographical advantages? If so what? (Accent, cost savings, etc.)

Global Sky has strategically positioned itself in the Philippines. Primarily because of the accent advantages over India. But also because of increased infrastructure support since many of the top Fortune 500 companies have paved the way here. IBM, MCI, Apple, Microsoft, Dell and more.

3. Are you clear on the value this call center offers at the cost it has proposed to you? (High value over cheapest price)

Global Sky prides itself on delivering more than you pay for. We encourage you to try us out for a test campaign if you're unsure.

4. Do you have a good gut feeling about this call center? (Statistics show many successful business owners and CEOs make decisions based on intuition. )

Global Sky tries to stay actively involved in the business community. Writing articles and staying current with the latest in customer service. We know that business is all about the edge and we like to keep ours razer sharp. If properly researched, it should be easy to get a good gut feeling about us. We're here as a friend and a business support. We want your business for the long run.

5. Does this call center offer customized solutions to its clients rather than just canned services like answering calls? (Clients should get a feel for your branding and your culture through the call center you outsource with.)

Global Sky accomplishes this by getting to know YOU and your vision beyond just customer service or outbound needs. Most solutions are only the tip of the ice berg to a deeper motive. When that motive is understood, everything else falls into place.

6. Has this call center address reliability and infrastructure issues in its presentation? (A good call center should be proud of how reliable it is and the foundation its built upon)

Global Sky has built its network and infrastructure much the same as neighboring Dell, Microsoft, Apple, and MCI. Great minds think alike. A robust phone and internet network coupled with state of the art equipment and software, topped off with an esthetic work environment. E3 IPLC lines that run from the Philippines to Los Angeles. High internet bandwidth capacity, network and server technicians on staff. Optimum line clarity and line uptime. Global Sky is flexible enough to handle any situation big or small.

7. Has this call center addressed employee care in its presentations? (Employee retention and satisfaction should be a concern, find out how they handle internal affairs since it will affect your business)

Global Sky prides itself on being one of the highest paying call centers in the Philippines. Global Sky offers incentives based on customer and client satisfaction. A sensitive integration of US and Filipino culture has made employee retention and satisfaction a success.

8. Does this Call Center have good management in place?

American owned and managed. Global Sky's success is directly attributed to the team behind it. James Rick, CEO, ran his own successful IT business for 5 years before building Global Sky into what it is today. Beau Rudd, 4 years in the call center industry starting out as an agent, now Chief of Operations. Responsible for training hundreds of American and Filipino agents. Arnold Bagabaldo, 20 years in the tech industry, 7 years experience in the telecommunications field working first in LA as an employee of one of the largest international long distance carriers, then as a business owner for 4 years in the Philippines, responsible for 30% of all telecommunications between Philippines and other countries.

9. Is this call center an authority in its field?

Through top level support Global Sky is poised to dominate the customer service outsourcing industry, especially in the Philippines. By staying in touch with the business community and contributing articles to respected publications, Global Sky proving itself to be an authority when it comes customer service outsourcing and outbound communications.