Call Center Service

Call Center Service

Global Sky is a growing leader in call center programs, but we provide far more with our specialized call center service. Not only can we can handle all your inbound and outbound customer service needs, but we also offer the latest in VOIP technology and a highly trained staff that is seeking to meet all your outsourcing needs.

At Global Sky, we know how to make you a part of those entrepreneurs who have made a call center work well for your busines. Our team members pride themselves on being more than employees for just another call center service. They’re a customer service transitioning team. As part of our service, we’ll have a junior officer assess your best practices and we’ll duplicate them in our offshore office in the beautiful Philippines. You’ll save time and money while still getting the best service anyone could offer.

We offer the same customized service to both our small business owners and Fortune 500 clients. If you don’t require an onsite visit, we’ll be happy to and plan a customized program via phone, email or web conference. At Global Sky, we are dedicated to taking care of your onshore needs before transferring your campaign offshore.

We located our offshore center in the Philippines in order to guarantee a smooth transition for both you and your customers. Around 72% of the Filipino population speaks English as a second language, so our agents speak English fluently and are also comfortable with Western culture.

...a survey by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. showed that Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India."

Once your campaign goes live, you can trust that your Global Sky team will stay with you. Attrition rates for our inbound campaigns are extremely low. We choose agents carefully, train them well and treat them with professional respect. You won’t have to worry about customers becoming frustrated about be able to understand our agents, their accents would pass in any major city. We’ll even provide you with voice samples and offer agents accent training when needed.

Attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on the agents during such campaigns. Our agents are well trained in the art of sale negotiations, and many are college graduates. If our agents are provided with training in program expectations and are involved in a customer loyalty program, attrition rates for your outbound program will be much lower. However, attrition rates in our call center are not nearly as high as they are in the US, Canada, Australia or the UK. Our agents are paid well and respected as professionals. In the Philippines, a good sales or customer service representative can expect to earn a healthy paycheck. Therefore, some of the best sales professionals in the country can be found working in call centers.

Global Sky’s call center service also includes access to a remote monitoring system. You’ll have the advantage of our latest software and reporting data. You’ll also be able to view charts and graphs and hear conversations. You can monitor your program just as if it were running in your own office and will be able to improve the quality of your team’s performance throughout the campaign.

You can trust Global Sky to keep your data safe and secure. Non-disclosure agreements might tentatively protect your information, but real security is built upon trust. A service representative will work with you to plan your security procedures. You may choose to keep data onsite in your office and allow a few designated agents access the information as needed. You may also choose to have your database transported to our location where it will be stored in a secure, firewalled server. Whatever your needs, we will work with you to develop a security plan long before your campaign goes live.

In addition to our outstanding customer service and personalized programs, our call center service is provided to you at a fraction of the cost to run a similar program onshore. Your cost will vary depending on the number of seats your company will be running, the hours they will be running, and the requirements you have of the call agents. Average cost of one of our programs ranges between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s customized services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s a savings of $600,000 or more for a 25 seat customer service operation!

No matter what your company’s size or need, Global Sky can provide the best customer service solution for your business. Go ahead and click the button below to know more about how you can save money by outsourcing your call center service operations.