Call Center Services

Global Sky specializes in Customer Service but our call center services don't stop there..

Customer Service Outsourcing
A dedicated answering service and more. Global Sky can handle all your inbound customer service needs. Dedicated, agents are fully trained specific to your program needs. Multiple shifts available for 24 hour support. Use the same inbound phone agent to handle your live chat and email support for your web site as well!

Help Desk Outsourcing
Imagine being able to monitor all actions of your customer requests or inquiries, troubleshooting and feedback. Imagine having all of these concerns tracked, analyzed and resolved. With Global Sky you can. Help Desk functions include telephone, chat, email, agent support and more.

Telemarketing Outsourcing
Outsource your telemarketing and turn a money-losing campaign into a profitable one that can be expanded. Our agents are trained on more than just phone sales. Have the same agents handle the sales over your web site or through email. Versatile agents can handle both inbound and outbound calls that might involve sales.

Outbound Sales Outsourcing
Similar to telemarketing, outbound sales may involve calling on existing clients or lead databases that you provide. The term "telemarketing" has developed somewhat of a negative connotation, good respectable "telemarketing" still exists and is commonly referred to now as Outbound Sales.

Chat & Email Outsourcing
Statics show that web sites ALREADY spending money on marketing through services like Google or Yahoo could increase their lead conversions by as much as 3x with Live Chat support! Imagine tripling the effectiveness of your online marketing with one agent.

Information & Transaction Outsourcing
If you need quick answers to frequently asked questions that require human interaction: we provide a venue for customers to call and place orders, track shipments, get help with products, access important data and more.