Call Center Services

Call Center Services

Global Sky is a call center specialist, but we provide far more with our customized call center services. Yes, we can handle all your inbound and outbound customer service needs, but we also offer live chat support, the latest in VOIP technology and a highly trained staff that is seeking to meet all your outsourcing needs.

According to Gartner Reports, 80% of Customer Service is expected to not work. At Global Sky, we know how to make you a part of the 20% that have made it work well. Our team members pride themselves on being more than just call center providers, they’re a customer service transitioning team. As part of our service, we’ll have a representative assess your best practices and duplicate them in our offshore office. You’ll save time and money while still getting the best service that the industry could offer.

We offer the same customized service to both our Fortune 500 clients and small business owners. If your company doesn’t require an onsite visit, we will be happy to and establish a personal business plan via phone, email or web conference. Global Sky is dedicated to establishing a personal plan for your business onshore before transferring your campaign to our offshore center.

We chose to locate our offshore center in the Philippines in order to guarantee a smooth transition for both you and your customers. Our Filipino agents speak English fluently (72% of the population speaks English as a second language) and are comfortable with Western culture.

...a survey by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. showed that Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India."

Attrition rates for our inbound campaigns are extremely low. Our agents are highly trained and excel in customer service. Their accents would pass in any major city. We’ll provide you with voice samples and offer agents accent training when needed.

Attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on the agents during such campaigns. However, our call agents are trained professionals, many with college degrees. If you provide training in program expectations and have the agents involved in a customer loyalty program, attrition rates for your outbound program will be much lower. Attrition rates in our call center are not nearly as high as they are in the US, Canada, Australia or the UK. We pay our agents well, and respect their integrity as professionals. In the Philippines, a good sales or customer service representative can expect to earn a healthy income. Therefore, some of the best sales professionals in the country can be found working in call centers.

Our call center services also include a remote monitoring system. You’ll have access to our advanced software and reporting data and be able to view charts, graphs and monitor conversations. You can monitor your program just as if it were running in your own office and improve the quality of your team’s performance throughout the campaign.

Your data will be safe with Global Sky. Non-disclosure agreements might tentatively protect your data, but real security is built upon trust. We will plan your security procedures based on your company’s needs. You may keep data in your office and allow a few designated agents access to the database. You may also have the data transported to our location where it will be stored in a secure, firewalled server. Whatever your security needs, we will work with you to develop a protection plan long before your campaign begins.

All of Global Sky’s services are available at a fraction of the cost to run a similar program onshore. Your cost will vary depending on the number of seats your company will be running, the hours they will be running, and the requirements needed of the call agents. Average cost of one of our programs ranges between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s call center services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s a saving of $600,000 or more for a 25 seat customer service operation!

No matter what your company’s size or need, Global Sky can provide the best customer service solution for your business. Visit our contact/invite page or fill up the "get a quick quote" located at the left side of this webpage to know more about how we can help your business grow though the use of our call center services. Come grow with Global Sky!