Call Centers In The Philippines

Call Centers In The Philippines

Outsourcing – it’s not a trend, it’s a smart business decision.

Global Sky’s call centers in the Philippines provide quality service at an affordable price. You know, a majority of customer service programs fail simply because they fail to provide customer service. Global sky is far more than just another call center provider. We work with you to make your offshore transition smooth as well as affordable. Unlike many of our competitors, we offer quality service to all our customers, regardless of size or budget.

Our service professionals are, well, professional. Take a moment to read about James Powell, one of the pioneers of outsourcing in Egypt and Asia. Our well trained service professionals will guide you though every step of your outsourcing program. We’ll arrange for a personal visit from one of our junior officers to assess your company’s call service needs and the cost of duplicating your best practices in our low cost offshore office. You will still save time and money while still getting the best service that the industry offers. If you don’t require an onsite visit, we would be more than happy to discuss with you via phone, email and web conference how to establish a personal business plan. We’re dedicated to creating a personal plan for your business onshore in order to ensure a smooth transition in meeting your needs offshore.

Just like one bad apple can spoil the whole bunch, a few bad call centers have caused the offshore call center industry to develop a poor reputation. Fear not - call centers in the Philippines tend to attract professional, long-term agents. Filipino service agents tend to be more fluent in English and are more comfortable with western culture than other outsourcing countries.

In a call center in the Philippines, a good sales professional or customer service representative can expect to earn a healthy income. Therefore, some of the best sales people in the country can be found working in call centers.

Attrition rates for inbound campaigns in our call center programs are extremely low. The professional agents in Global Sky’s call center excel in customer service. You needn’t be concerned about English communication skills, either. Our Filipino agents have accents that could pass in any major American city.

Once you decide to take advantage of our the fabulous customer service that our professionals provide, our software reporting system allows you keep tabs on all your agents as they work.

Admittedly, attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on the call service agents during such campaigns. Our call agents are professionals. If they are treated as such, and are trained in program expectations as well as involved in a customer loyalty program, your attrition rates will tend to be much lower. We must note, however, that attrition rates in our call center are not nearly as high as they are in the US, Canada, Australia or the UK.

What type of quality communication can you expect from a Global Sky call center? We use VOIP (Voice Over Internet Protocol). Why? With recent advancements in technology, this type of line is actually better than some of the dedicated IPLC lines used in the past. Our VOIP transmits at less than 200 ms, the same quality you would have on a traditional line phone. We wouldn’t be in the business of call centers if we offered anything less than a high quality line connection!

You can trust Global Sky to keep your data secure. We will plan your security needs based on the type of data you are storing and proceed according to your wishes. You may store your database onsite in your office and have a few designated agents access the database to make or handle calls. You also have the option of transporting the data to our location and having it stored in a secure, firewalled server in order to prevent data theft. We will work with you to develop a plan to protect highly sensitive data.

Now you know Global Sky is the right call center service provider for you. You’ll have access to the best customer service solutions for a fraction of the onshore cost you’re paying now. Cost to set up a new program varies depending on the number of seats your company will be running, the hours they will be running, and the specific requirements of the agents. The average cost tends to be between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s unparalleled services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s equivalent to saving around $600,000 or more for a 25 seat customer service operation!

We’ll also work with you to make billing manageable. Global Sky is incorporated in Delaware and has a US bank account that allows you to make easy payments by wire transfer. We also have representatives in the US that can help with your payment needs. We will soon have accounts and service representatives available in both Australia and the UK.

No matter what your company’s size or need, Global Sky can provide the best contact solution for your business. Take advantage of the best business resource you could invest in and let Global Sky work with you to provide outstanding customer service at an unbelievably low cost.