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Nationals Largest Health Certification Company - Inbound: A consultant for a large US Health certification company contacted Global Sky to handle their customer service. They had never done this before and they weren't sure how the process would work. Global Sky was able to talk the client through the planning process and within 14 days the client had produced a 70 page manual for Global Sky agents to train on. Within another 14 days the agents were trained and ready to take on mock calls. After the company approved the agents to take on live calls the company experienced a significant reduction of calls at their main office and a cost savings of more than 50% over their in-house environment.
Nations #1 Watermelon Brand - Inbound: The owner of the nations largest watermelon distribution company needed total control over his customer service team. At larger call centers he felt he was getting lost in the shuffle. He chose Global Sky because he liked the dedicated attention his project received. His motto for business is: "People & Process" and he felt Global Sky had both.
Fortune 50 Software Development Company - Inbound: One of the biggest software development companies in the world chose Global Sky to manage the customer service on an important pilot project. While they conduct seminars around the world, Global Sky fields English speaking customer service calls from All of Europe, North America and Australia. This client has expressed happiness in working with our team, budgeting for more than two years and stating their expectation to ramp up.
World's #1 Auction Company - Outbound: The Worlds #1 Online Auction Company was referred to us by another happy client. We started working with them mid-2007. Our callers call out to speak with customers and confirm a process that occured online in order for the client to get paid; we are managing a critical aspect in their cash flow pipeline.
Major West Coast Diagnostic Laboratory - Inbound & Outbound: Global Sky manages mission critical data for a fast growing Diagnostic Laboratory on the west coast. We handle three different departments: Inbound order taking, outbound lab results and insurance verification. In addition to being 100% HIPAA compliant and handling sensitive data, the lab trusts us with information that could have life threatening consequences if not handled in time.
Utility Company - Outbound: Global Sky is proud to be part of the GREEN movement. We call utility customers on the East Coast offering them FREE energy efficient light bulbs to replace their old ones. The energy company is doing this as a way to lower energy consumption so they don't need to upgrade infrastructure to handle increasing energy demands.
Commercial Refinance Company - Outbound: A commercial refinance company wanted to expand their business. They thought about doing telemarketing but it wasn't clear how they were going to do that until they got on the phone with James Powell, an experienced Global Sky outbound manager and in-house consultant, who was able to assist in organizing, planning and launching a successful outbound campaign. Within a few days the campaign was producing qualified leads, in one case a lead was seeking to refinance a 15 million dollar facility. The client is satisfied with the quality of leads Global Sky produces, and he couldn't be happier with the savings.
Online Education Company - Outbound: Global Sky works with major online universities offering individuals a way to advance their education online. Because this process is more sales oriented, the client has performance expectations that Global Sky must deliver on.
Business to Business Leads - Outbound: Global Sky works with a major online business to business lead company. We help them refine mass quantities of data and make it more valuable to online lead buyers.
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