Global Sky Campaign Launch - Media Release

Global Sky launches one of the first major campaigns bent on capturing the customer service market away from US, Canadian and Indian call centers.

October 30th, 2004

Is the Philippines really a better place to outsource your customer service operations than some of the world's other hot spots?

James Rick, Owner and CEO of Global Sky seems to think so, and he's betting the barn on it.

"I've spent the last two months here personally seeing to it that this campaign goes according to plan. Before this time I spent 3 months in India looking at the possibility of setting up a call center there. I am now convinced the price, infrastrucure and accent advantages of the Philippines have made this area the future cornerstone of customer service.

We have 100 seats we're looking to fill by Christmas."

- James Rick

Cost Advantage

Call center operations typically see 40% savings over existing outsourcing, and 60% over inhouse operations. This is a huge savings that goes directly to their bottom line.

Accent Advantage

The Philippines is the 3rd largest English speaking country in Asia. The influence American culture has had over India is undeniable. 72% of all Filipinos speak English. Americanized english is the name of the game in call centers, and Philippines is winning over India.

"I had some of our Filipino agents speak with my friends back in the States. They didn't know they were talking with a Filipino. That's very different from my experience in India where you immediately recognize the accent."

- James Rick.

Infrastructure Advantage

On Infrastructure James Rick says, "While I was India I experienced several power brown outs. We had to kick on the generators to keep the power running. In my opinion the Philippines is much further along on not only power, but internet and telco (telecommunications) as well. I have not experienced ONE brown out since I've been here, and the internet has and phone has consistently worked without a hitch."

As part of the infrastructure advantages, Global Sky equips clients with the latest online software to view reports and stay on top of outsourced campaigns from afar.

Are you ready?

James says they are focusing primarily on taking clients from Indian and Canadian call centers. "US call centers will only last if they are selling high priced in-house solutions. The majority of them have already migrated to Indian and Canadian call centers, and that's where call centers are going to feel the heat. We're better, we're less expensive - what more do you need?