Philippine Call Center

Philippine Call Center

Why move your call center offshore? I mean, can you really get good service away from the mainland?

Yes!

Global Sky’s Philippine call center provides quality service at an affordable price. Studies show that 80% of customer service programs fail simply because they fail to provide customer service. Global sky is far more than just another call center provider. We work with you to make your offshore program effective as well as affordable. Regardless of your size or budget, we’ll offer your quality service at an affordable price.

The call center agents in Global Sky’s Philippine call center are trained to excel in customer service. At Global Sky, we take pride in the fact that we can attract long-term, quality agents. Attrition rates for inbound campaigns in our call center programs are extremely low. Our Philippine call center offers our employees one of the highest paying call center occupations in the Philippines. Our Filipino service agents are more fluent in English and are more comfortable with western culture than agents from other outsourcing countries. Just check out our website to hear our employees as they work.

Admittedly, attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on the call service agents during such campaigns. Our call agents are professionals. If they are treated as such, and are trained in program expectations as well as involved in a customer loyalty program, your attrition rates will tend to be much lower. We must note, however, that attrition rates in our call center are not nearly as high as they are in the US, Canada, Australia or the UK.

As a matter of fact –

Once you decide to invest your time and resources in our offshore call center, one of Global Sky’s well trained service professionals will guide you though every step of your outsourcing program. We’ll arrange for a personal visit from one of our junior officers to assess your company’s call service needs and the cost of duplicating your best practices in our low cost offshore office. You will still save time and money while still getting the best service that the industry offers. We would also be more than happy to discuss your personal business plan with you via phone, email and web conference. We’re dedicated to creating an effective program for your onshore business in order to ensure a smooth transition to your new offshore service center.

Once your offshore call center program is in operation, our software reporting system allows you keep tabs on all your agents as they work. We offer the trained professionals and software needed to mare sure your customers are satisfied not only with their first call, but with every call.

By using the latest in VOIP (Voice Over Internet Protocol) technology, our Philippine call center offers great line sound at an affordable cost. With recent advancements in digital technology, VOIP lines actually transmit better than some of the dedicated IPLC lines used in the past. Our VOIP transmits at less than 200 ms, the same quality you would have on a traditional line phone. We wouldn’t be in the business of call centers if we offered anything less than a high quality line connection!

You can trust Global Sky to keep your database secure. We will plan your security needs based on the type of data you are storing and upon the level of security you wish to use. Data may be stored in your office with only a few designated agents able to access your database or handle calls. You may also choose to transport your data to our location where it will be stored in a secure, firewalled server. We want you to feel secure with us and will work to develop a plan to protect all your highly sensitive data.

All of this customer service, advanced call technology and security is provided to you at an amazingly low price. You’ll have access to the best customer service solutions for a fraction of the cost of running a comparable onshore program. Your cost to set up a new service program will vary depending on the number of seats your company will be running, the hours they will be running, and the specific requirements of your agents. The average program cost tends to be between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s unparalleled services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s equivalent to saving around $600,000 or more for a 25 seat customer service operation!

We’ll also work with you to make billing manageable. Global Sky is incorporated in Delaware and has a US bank account that allows you to make easy payments by wire transfer. We also have representatives in the US that can help with your payment needs. We are also in the process of setting up accounts and service representatives in both Australia and the UK.

No matter what your company’s size or need, Global Sky can provide the best contact solution for your business. Come and contact us by clicking the yellow button below. Start reducing your overhead today and let Global Sky help you build customer loyalty with our friendly and prompt support.