Get an Inside Look at the Call Center Everyone's Talking About.
Gsky Main Office Tour 1 by our Rachell Cabico
Gsky Main Office Tour 2 by CEO James Stinson
Top 5 Reasons Why Smart Entrepreneurs Choose Global Sky
Global Sky is a Fun & Energetic Organization - This Translates Into Better Service on the Phone
Agents are Dedicated to Your Account - No More Getting Shuffled Around.
You'll Be Billed in a Low Monthly Payment - Be Free From Trying to Count the Hours and Minutes of Your Service Contract.
We Offer Full Monitoring - Have as Much Control As You Want
Ours is a Culture of Open Communication and Resolution- This Translates into a Team Who Isn't Afraid to Be Honest, and Focused on Solutions Not Problems
"..I want to sincerely thank you, Michelle, Karen, Camille, Joe, the techs and
everyone else involved at Global Sky for making Sundia's customer service
outsourcing project a success. I'll be sending more business your way." - Brad Oberwager
CEO, Sundia
(full testimonials at bottom of this page)
"...I have always felt appreciated
and important, and can honestly say that I have never had the pleasure
of working with a more professionally intelligent or courteous staff.
Any new company considering Global Sky for their future needs would be
making a wise and safe decision..."
- Lesa Stoner Director of Operations, The Locator
My Story..
My name is James Stinson. I'm the CEO of Global Sky Inc. I've had the pleasure of working with Entrepreneur's from all over the Globe. I never thought I'd be in the call center business. In fact when I first started out I was one of the first companies outsourcing web development work to India more than 5 years ago. That business eventually lead me to India where I setup a 4,000 sq. ft office and got ready for the business to roll in.
Well it did roll in- very slowly. I learned a valuable lesson after spending tens of thousands of dollars smart entrepreneurs should not build in anticipation for the business- they should seek to support it as it grows. The Dot Bombers learned this lesson the hard way as well.
What I mean is, I thought if I "built it they would come". I was wrong. It cost me alot at the time to learn that lesson. I decided in the future I would be much more flexible and liquid and grow as the company required the expansion.
So I formed Global Sky and did just that. We started out small and expanded as the business grew. Entrepreneur's who have grown with us have adopted the same approach. This preserves the long term interests of our clients and our own. We aren't looking for one shot deals, we have a vision for long term clients who are happy with "setting and forgetting" their project so long as the reports come in every day.
Now with more than 70 employeee, we have a solid reputation for doing what we say, and saying what we do. The result of this philosophy is that we are growing faster than ever.
Our focus is on the Entrepreneurial community. I'm an Entrepreneur so naturally I gravitate towards them. Even if you don't own your own business sometimes you may embody the entrepreneurship mentality. If you are a leader in your field, innovate, develop systems from scratch- in one way or another you're an Entrepreneur.
In addition to doing business intelligently, my goal has been to develop a call center that is in alignment with my own spiritual values. A place where there's fun & energy. A place where people can learn, grow and thrive. This business is more than just a service, it's a lifestyle for me and anyone who works at Global Sky.
This approach has molded Global Sky into one of the most desirable places to work, and one in which if agents ever leave - it isn't long before they come back. In addition clients find our candid, no bull style of client servicing and campaign management, refreshing.
We are an organization where open communication and focusing on the solution is imbedded into the culture from day one. Clients enjoy the transparency of their accounts and employees enjoy knowing they are an integral part of a bigger whole. People just want to feel valued, and when they are, they excel.
Come see why Global Sky is different. Come experience for yourself why smart Entrepreneur's choose Global Sky.
YES James, I want to cut costs and maintain quality with a reliable call center partner like Global Sky.. have someone contact me.
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Case Studies:
1) Inbound: A consultant for a large US Health certification company contacted Global Sky to handle their customer service. They had never done this before and they weren't sure how the process would work. Global Sky was able to talk the client through the planning process and within 14 days the client had produced a 70 page manual for Global Sky agents to train on. Within another 14 days the agents were trained and ready to take on mock calls. After the company approved the agents to take on live calls the company experienced a significant reduction of calls at their main office and a cost savings of more than 50% over their in-house environment.
2) Outbound: A commercial refinance company wanted to expand their business. They thought about doing telemarketing but it wasn't clear how they were going to do that until they got on the phone with James Powell, an experienced Global Sky outbound manager and in-house consultant, who was able to assist in organizing, planning and launching a successful outbound campaign. Within a few days the campaign was producing qualified leads, in one case a lead was seeking to refinance a 15 million dollar facility. The client is satisfied with the quality of leads Global Sky produces, and he couldn't be happier with the savings.
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Take action now: If you want to speak with a representative NOW - click the live chat button or call 800-794-5339. Hours are 9 - 5 PM (EST), however you may catch a representative 24 hours a day.
YES James, it looks like you guys are the right fit for us, have someone contact me.
Global Sky is the first integrated, international call center in the world. Our flexiblity is unmatched. Global Sky is headquartered in United States and the Philippines, however it has the ability to employ home agents from any continent in the world. The world is changing.
What kind of clients do we work with?
We currently work with several growing companies in the health care industry; calling with lab results, or tele-nursing and customer service. We also work with a well known fruit distributor handling all their order requests or general customer service. We also have clients that require telemarketing or appointment setting between the US and the UK.
Other services include:
inbound customer support
outbound marketing support
surveys
market research
lead generation
chat support
email support
and more.
We are looking for long term clients. If that's you - we'll do everything we can to keep you with us.
How do you get started?
Getting started is easy.
Step 1: Enter your contact information below. You'll be contacted within 24 hours by a representative who will be happy to answer any final questions you may have before proceeding to the next step.
Fields marked
with a * are mandatory
Yes James, I'm ready to save money and build my business with the help of Global Sky, contact me.
Once you have your agents selected for your campaign and complete training, you approve them before it goes live!
Once the campaign goes live you'll be assigned a team leader who will communicate with you regularly on the progress of your campaign. Daily reports and other measures of quality assurance such as call recording and remote monitoring can easily be accessed by you. You'll have so much control you'll feel like you're right here in the office with us.
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CLIENT TESTIMONIAL:
"..I want to sincerely thank you.. for making Sundia's customer service outsourcing project a success.. "
"I initially signed with Global-Sky because they were the first to grasp our
specific needs. Outsourcing for us wasn't just about saving money; we wanted
to improve our customer's experience.
Initially, there were challenges, as I had never had an outsourced call
center before. But your teams patience and persistence paid off. We are
ecstatic with the results.
I want to sincerely thank you, Michelle, Karen, Camille, Joe, the techs and
everyone else involved at Global Sky for making Sundia's customer service
outsourcing project a success. I'll be sending more business your way."
"I
would just like to put into words my relationship with the staff at Global
Sky. They are not just any company that brings in the customers and then
pushes them aside once they already have them on board.
The attention
and individualized service that you receive from Global Sky is in my book
one of the reasons they are a leader in their field. They have always
remained courteous and attentive to every need and request that my company
has put in front of them, and always work hard to achieve satisfaction.
They allow a hands on approach for any company that wants to get as involved
as possible with the staff that provides their service, which a lot of
other companies out there will not allow.
I have always felt appreciated
and important, and can honestly say that I have never had the pleasure
of working with a more professionally intelligent or courteous staff.
Any new company considering Global Sky for their future needs would be
making a wise and safe decision." Lesa Stoner
Director of Operations
The Locator
